Here’s what inspired us over at Eat Media this week. Hope it gets your wheels turning.

Ian:

Web Analytics 2.0: The Art of Online Accountability & Science of Customer Centricity and the DIY ethos of Hip-Hop culture—lifting yourself up and making things happen. Not waiting for a handout. The Jay-Z story.

Wendy

Islamic dress. MTV did this great True Life documentary on kids in Saudi Arabia gracefully refusing to accept the societal norms of their parent’s generation.  I can’t stop thinking about Fatima, a 20-year-old from Jeddah who is making and selling her own brightly colored abaiyas. They’re beautiful and I want one.

And M.I.A.’s Agitprop Pop by Lynn Hirschberg. I still can’t decide if I like M.I.A. more or less after reading Hirschberg’s profile, if she’s smarter than all of us, or just feeding into her own idea of what a rebel should be. A good profile will keep you guessing even after you’re done reading.

Lindsay

This talk by Pulitzer Prize winner and bestselling author Rick Bragg at a recent conference. The video is half comedy routine, but it’s a nice refresher on feature writing.

And 1st Books: Stories of How Writers Get Started, a site that offers insight into how to get started if you’re a first-time author.

—Wendy Joan

Below are my picks of the week. Enjoy!

—Wendy Joan

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Being and Frumpiness, New York Times Style Magazine

Last week, Knopf published a new translation of “The Second Sex,” Simone de Beauvoir’s feminist masterpiece . . . This latest translation got us thinking about de Beauvoir’s accidental style statements — about her whole amazing, intellectual frump thing. Digging into the New York Times photo morgue, we’ve come up with what must be the world’s first “Simone de Beauvoir Look-Book.” Which is nothing if not reductionist and superficial.

407: The Bridge, This American Life

I first met Patrick three years ago, sleeping in a cardboard box … Considering his circumstances, what was surprising wasn’t so much that he ended up living in a box under a bridge, but how he had come to be right there, precisely. His probation officer, he said, had ordered him to live there.

China’s Arranged Remarriages, New York Times Magazine

So staggering was the scale of destruction unleashed by the Sichuan earthquake that, much like the Haitian quake in January, its horror was often reduced to a series of statistics: more than 87,000 dead or missing, nearly 400,000 injured, upward of five million homeless …

Looming over the physical reconstruction, however, has been another question: How can society rebuild? In China, one answer has been to pair grieving men and women to create instant families that will help ensure social and economic stability.

Covering ‘Tainted Justice’ and Winning a Pulitzer, Fresh Air

GROSS: So after you broke this story, there were threats against you, a lot of nasty things said, press conferences, threats to sue you?

Ms. RUDERMAN: Oh, yeah.

Ms. LAKER: Yeah. We had that early on, one attorney told us if we ran the first story, he would sue us and close the paper.  I mean, we had a lot of threats like that, but Wendy and I really believed in this story.

Jenny Shimizu and Susi Kenna, Style Like U

The first time I saw myself as a model was when my friends woke me up at four in the morning and took me to Times Square. I saw the Banana Republic billboard that I shot with Bruce Weber. There was just a picture of my face, and underneath, it said ‘American Beauty.’ It still makes me have the chills. Never in my life did I think that I was beautiful.”

(Simone de Beauvoir photo by Charles Hewitt/Picture Post/Getty Images, China photo by Wang Gang for The New York Times, Style Like U photo by Stylelikeu.com)

—Ian

I’m an avid online shopper and a lover of all things shoes, yet I’ve never bought in to the Zappos hype. Why? Here’s why.

Most popular women’s sandals on Zappos.com:

As a new mother of two, I’m one bad click away from Keens, Danskos and “FitFlops.” I don’t need any encouragement.

Meanwhile, over at Piperlime, the trusty “comfy and cute” search option offers me this:

Which means Piperlime wants to make sure I don’t show up on the next episode of What Not to Wear.

And I appreciate that.

When it comes to fashion, I don’t want to wade through all the Teva look-alikes to find the good stuff. Because truthfully, I don’t trust myself to make good decisions. I need somebody to present some carefully edited items and say, “Here. These are your options.”

Because if you spend too much time looking at Keens, Danskos and “FitFlops,” you start to think, “Well these ones aren’t so bad…”

—Britta

I found the process to be quite easy and enjoyable, as long as I adhered to the steps. Back in the office, I triumphantly told Jonathan of my success, and he said, “there must be some sort of connection between pickling and content strategy.”

There is. And here they are—what preparing pickles can teach content writers:

1. Do your prep work. My grandmother was an excellent pickle-maker, and her secret weapon to ensure delicious and crunchy pickles is an ice bath. Before you even get started on the pickling, you need to soak the sliced cucumbers in ice for at least three hours. You can’t rush this part of the process, even if it does eat up most of your Saturday afternoon.

Before you start writing, you need to put in the time and do the essential research that will inform your writing. Thoroughly read your background sources, and spend the time referencing additional sources that will strengthen your piece. You want to put in this time BEFORE you get going—if you don’t, you might end up with a less-than-appetizing finished product. No one likes soggy pickles, and no one likes less-than-compelling content.

2. Don’t forget to wear your gloves. Having decided that my pickles should be both hot and sweet, I spent the better part of an hour carefully slicing countless jalapeño and poblano peppers. I was more careless than careful, and the oils from the peppers seeped into the pores on my hands, and painfully burned for the rest of the afternoon.

When writing potentially hazardous content, be sure to wear gloves. If you don’t, you might continue to feel the pain even after the piece is complete.

3. Sterilize. If you don’t wash, dry and sterilize your mason jars and lids, you could end up with poisonous pickles.

Same goes for content writing: you want to make sure that your piece is germ-free, clean and entirely your own content. Even the slightest bit of unwanted substance puts the entire jar at risk.

4. Listen for the ‘pop.’ When your mason jars are packed full of pickles-to-be, you place the sealed jars in a hot water bath and boil for 10 minutes to process.

After carefully removing the jars from the hot water with a pair of tongs, they’ll begin to cool. Over the next hour or so, you’ll hear a loud ‘pop’—which means that the jars are air-tight, and the seals have taken properly.

Before your draft becomes a completed piece, you need to make sure that it ‘pops’ as well. Read the piece aloud. Does it have that Je ne sais quoi that makes the article shine, or do you need to take a step back and re-process?

5. Store in a cool, dark place. Being a pickler requires patience. After you have canned the pickles, you need to let the jars sit for at least two weeks to let the spices infuse the cucumbers. You could eat them earlier, but they probably wouldn’t taste much like—or nearly as good as—properly aged pickles.

Writers rarely have the luxury of sitting on a piece for an extended period of time. Unless you’re on a tight deadline, do allow any time you can spare apart from your writing. Be patient. Walk away. Sleep on it and revisit in the morning with a clear head. You’ll see something that you didn’t before.

Your pickles (and your content) will thank you.

—Wendy Joan

(Jalepeno photo by Beau B, mason jar photo by Brown Eyed Bombshell, Pickle photo by Wendy Joan)

Content strategists often get very wrapped up in the concrete deliverables of the content creation and production process, and that’s understandable, because they are the sorts of things that are easy to make into line items in a proposal budget. If there is a sexy part of content strategy, it’s content creation and delivery.

But the final piece of the content strategy puzzle is often the part that gets the least thought and fewest resources once the sexy part of a project is “completed.” Of course we are talking about site maintenance, one aspect of content governance.

In the olden days, many sites often had a “contact webmaster” link that would often open an new email, or send you to some onerous form, or worst of all, send you to an FAQ page that had the sorts of questions that no one had ever or would ever ask.

Even if you were able to send a message about your problem, the chance of getting any sort of meaningful reply was vanishingly small, if you received a reply at all (That’s right, I’m talking to you, Newsvine. You’ve never responded to TWO queries about my account. But hey, I’m just one more ANGRY user who no longer partakes of your product.)

But all those user inquiries do go somewhere (even if it’s an unmonitored mailbox or some sort of auto-reply bot), and how those emails are handled is going to go a long way toward making your users happy. Anytime you can get a kind human response out of a computer means a lot to the puzzled and frustrated human on the other end.

Here are several tips on how to be the best website manager you can be:

1.    Know thy CMS. Chances are if you are the one checking the system admin inbox you are also the person updating the content on a regular basis. If you were really lucky, you got to participate in the design and beta testing of the site, so you’ll have fixed many of the UX flaws that might have made your visitors angry. But, inevitably, there were items that got pushed to “YourSite 2.0” and some wonky features that got left “as is” because no one wanted to go to the trouble/expense of fixing them, rationalizing that, “people would figure them out.” Regardless of how you ended up where you are (and how bleak that landscape might be), learn your platform inside and out. Know how the content needs to be tweaked in the back end so it looks and performs its best on the front end. Whether you’re using Joomla, Umbraco, or, God forbid, RedDot, you must become one with your CMS.
2.    Be a problem solver. The vast majority of people aren’t writing in to pay you a compliment. They have an issue. Give them an answer. And if you can’t give them an answer, or if you know the answer to their question isn’t going to make them any happier, apologize, sincerely.
3.    Take accountability to the next level. If you see the same issue cropping up over and over again, don’t blame the users; take a hard look at your site and fix what you need to in order to create a better and less frustrating user experience.
4.    Become an expert in the site’s subject matter. If you are running a site about cars, you better know your bias-plys from your radials. This is going to make your job easier in the long run and is going to make the provision of excellent customer service faster and more reflexive.
5.   Be nice. You will be asked stupid questions and you will be asked them over and over again. It may be the 10,000th time you’ve been asked something, but to the person on the other end, it may be their first experience with your site. Make sure it’s not their last.
(And for the truly off-the-wall questions, have a sense of humor. Years ago, while working at a ski resort in Colorado, questions like, “At what altitude do the deer turn into elk?” and “When it gets really busy, do you use both side of the chairlift?” were commonplace. Roll with it.)
6.    Be open to new ideas. You will receive a lot of suggestions about how to improve your site. Some of them will actually be good. Politely thank everyone and quietly implement the best ideas.
7.    Know when to escalate. Some people will be asking about your products and services. You should consider this an epic fail for your site and something that rates pushing the panic button if it happens too often. If people are contacting the webmaster and asking how to buy your products, you have a huge UX problem.

Most of what you need to know about being a website manager you learned in kindergarten. Be kind, helpful and patient. Listen. Share your knowledge. This is all basic stuff, but considering how rare it is to encounter it in the wild, it certainly deserves another mention.

—Jonathan
@bentpiton

Photo of The Minotaur and The Hare by Jim Linwood

In Booming Gulf, Some Arab Women Find Freedom in the Skies

By Katherine Zoepf, December 21, 2008

Rania Abou Youssef, 26, a flight attendant for the Dubai-based airline, Emirates, said that when she went home to Alexandria, Egypt, her female cousins treated her like a heroine. ‘I’ve been doing this for four years,’ she said, ‘and still they’re always asking, ‘Where did you go and what was it like and where are the photographs?’

In a journalistic sea of black burqa news reporting, a refreshing look into the profession of choice for young, working women in the Persian Gulf—flight attendants.

Ex-Detainee of U.S. Describes a 6-Year Ordeal

By Jane Perlez, Raymond Bonner and Salman Masood, January 5, 2009

Mr. Iqbal said he had been beaten, tightly shackled, covered with a hood and given drugs, subjected to electric shocks and, because he denied knowing Mr. bin Laden, deprived of sleep for six months.

As the country anxiously prepared to welcome a new president (who vowed to close Guantanamo Bay within a year), The New York Times published this terrifying look into the six-year imprisonment of a Pakastani man never charged with a crime.

Iraqis Snap Up Hummers, Seeing Them as Icons of Power

By Rod Nordland, March 29, 2009

In a country with at least 20,000 Humvees and a war-weary population, who would think there would be a market for a civilian version?

An interesting look into the Baghdadi elite, and the not-so-culturally-different idea that driving an oversized SUV exudes wealth, power and confidence.

No Job and Soon No Benefits, Race to Help Son Stay Cancer Free

By Kevin Sack, April 20, 2009

‘You just feel that you’re at a loss, that you’re at your wits’ end.’ I ask myself, ‘Do I really have to lose my home to save my son’s life?’

When Danna Walker found out that she had lost her job with DHL, she was more worried about finding health insurance for her 21-year-old son who has been cancer-free for just one year, than putting food on the table.

This story made me want to send it to every member of the House and Senate, because if the Walker’s story can’t swing votes, nothing will.

You’re Name’s Not on Our List? Change It, Beijing Officials Say

By Sharon LaFraniere, April 20, 2009

The character is so rare that once people see it, Miss Ma said, they tend to remember both her and her name. That is one reason she likes it so much. That is also why the government wants her to change it.

A new law in China requires each of it’s 1.3 billion citizens to replace their handwritten identity cards with computer-readable ones, Chinese citizens with uncommon names might not have any choice but to change their names.

Another Side of Kerouac: The Dharma Bum as Sports Nut

By Charles McGrath, May 15, 2009

He collected their stats, analyzed their performances and, as a teenager, when he played most ardently, wrote about them in homemade newsletters and broadsides. He even covered financial news and imaginary contract disputes.

Did Jack Kerouac invent fantasy sports? Doubtful, but the writer kept a secret pastime that none of his Beat counterparts had ever heard about: he “obsessively played a fantasy baseball game of his own invention.”

Made in India, But Published In New Haven

By Peter Applebome, May 31, 2009

Alert readers of The New Haven Advocate and its sister publications in Hartford and Fairfield County may have noticed a consistency among the bylines in its newest issue: Annie Rani, Dev Das, Nidhi Sharma, Asmi Rana, Neha Bhayana, Shreya Sanghani, Vijeta Bhatia and others.

Peter Applebome’s “Our Town” column on outsourcing local journalism was the catalyst for a previous Eat Media Blog post. An interesting—albeit depressing—look at how the global job pool might very well be eliminating the need for local, on the ground reporters.

E. Coli Path Shows Flaw in Beef Inspection

By Michael Moss, October 3, 2009

Ground beef is not a completely safe product. . .

This article has my pick for the most-informed scare tactic report of the year. As a self-disclosed vegetarian, countless meat-eaters brought up this article to me, vowing to never eat ground beef (or, at least, non-organic ground beef) again.

—Wendy Joan

(Writer’s note: All headlines mentioned in this article are from The New York Times’ print edition. Photo by fraley_tera)

Quick answer: Yes, but only if you are very good. More on what “good” means in a second.

Back in July, spy photos and brief video surfaced on several automobile enthusiast websites. Depicted was a prototype Porsche station wagon, known in automotive parlance as a shooting brake.

The photos and video caused a sensation and spread throughout the enthusiast community, driving loads of comments on blogs and rampant speculation as to when the boys from Zuffenhausen were going to release the official car to the public. The Frankfurt Auto Show? Tokyo? People wanted to know.

The questions continued to pour in. Did this mean Porsche was abandoning it’s oft-maligned SUV, the Cayenne? Was this new shooting brake, clearly based on the entry-level Cayman, going to be Porsche’s only venture into the world of station wagons? Was Porsche going Volvo on the world, and completing its sellout?

The company had nothing to say. And if the voices clamoring in the blogosphere had calmed down for just a minute, they might have heard the faint sound of snickering.

As it turned out, Porsche’s shooting brake was a fake. The whole thing was dreamed up by the then soon-to-be-unemployed staff of Top Gear America as a parting gift to the show’s many fans.

Most people hate being duped, but in this case, there was no backlash against the show. Accumulate enough goodwill in a community and you will be forgiven the occasional whoopee cushion on the chair.

If you were inspired by the Top Gear crew’s antics and are determined to set the world afire with your own tall tale, here are a few things to keep in mind if you want to be good and do it right..

1. Execute. The only way you have even half a chance is to come up with something clever and then make it sing. It ain’t going to work if people don’t believe it.

2. Don’t mess with people’s emotions in a negative way. I think we can all agree that the Balloon Boy fiasco—originally dreamed up as a publicity stunt—managed to generate only the wrong kind of attention once the truth came out. Nothing that ends with a criminal investigation is worth it.

3. Enhance your cool. Some people don’t react well to being pranked. There isn’t much you can do about this, but you are required to have a sense of humor when dealing with those who don’t.

4. Don’t forget your audience. The Top Gear stunt worked well because the automobile enthusiast community is used to manufacturers trying to hide new models (often in plain sight) and used to manufacturers building show cars that never make it to production. Plus, these are enthusiasts; they love to talk about cars, the good, the bad and the ugly.

5. Be prepared for blowback. Some people, bless their gullible hearts, won’t understand the joke and may begin acting on some of the falsehoods you’ve laid out. Years ago, I wrote a newspaper column, published on April 1, which stated that the legislature had just passed a law changing Daylight Savings Time to mean a two-hour forward leap instead of the customary one. Despite naming my fictitious governor’s press secretary Jacques Strap and despite reminding readers to look carefully at the dateline of the newspaper, we were deluged with calls wondering when this was taking place. Exercise your power judiciously.

—Jonathan
(@bentpiton)

Here are a few tips to get you started:

Know your device because if you don’t, you’re not going to have any audio to edit. Before you start formal recording, it’s important to spend some quality time with your device, getting to know its wants and needs. Will your phone interfere with your recording? How often does your recorder need its batteries changed? Will a light wind ruin an on-the-street interview?

Be familiar with the sounds that your recorder picks up—some are more forgiving than others when it comes to throat clearing, distant traffic and air conditioners. When it comes to unnecessary noise, it’s more effective to prevent it the field rather than editing it out later.

Travel Light and Arrive Early. Resist the urge to overpack and keep your gear to a minimum; it makes you much more accessible to the people you’re interviewing. I can get by with my recorder, a pair of headphones for checking levels and a spare set of batteries.

If you’re covering an event, arrive early to collect ambient noise of guests arriving—in a pinch, ambient sound makes for a great way to set the scene or transition from one idea to the next.

Talk to Everyone in the Room. If you’re at an event, like a rally, town hall meeting, etc.—it’s just as important to gather interviews from the event-goers as it is to record the speeches from the event. Talk to attendees before and after the event, and catch up with the speakers for their impressions. When you’re in the field, you’re not entirely sure what your story is yet, so it’s best to gather as much information as you might need for your story to take form back at your desk.

Organize Your Audio Files ASAP. As soon you’re back in the office, download your audio and label your files. Believe me, you’ll forget. Give everything a listen through to discover all the details you missed while navigating through the field, get a feel for your content and start putting a story together!

Happy recording,
—Wendy Joan